We Are Changing The Way We Work

Published Wed 01 Jul 2020

We are changing the way we work.

These changes are making the most of available technology and helping to protect both staff and patients, whilst at the same time allowing patients to access primary care services.

The most significant change will be asking patients not to turn up at the practice without an appointment, but to contact the practice by phone. ENTRANCE TO THE SURGERY WILL ONLY BE BY PRIOR ARRANGEMENT BY TELEPHONE.

The change is that Gleniffer Medical Group GPs will now be triaging all patient concerns, whether new or ongoing. Be reassured that if the doctor feels that you need to be seen, you will still be seen at the surgery, but the majority of patients will be dealt with by telephone consultation or through a video consultation. Video Consultations are new to Gleniffer Medical Group but are already proving a success. 

Our receptionists will be asking you more questions than normal prior to putting you on the list for a call from a GP or Practice Nurse. As well as the reason for the appointment you will be asked if you have a high temperature, a new continuous cough or loss or change to your sense of smell or taste. Please be patient with them. They have to ask the questions of every patient and it does take a little longer than normal

We will be asking all patients to stay away from the surgery unless they have a pre-booked appointment. Appointments for our nurses and Health Care Assistants will be screened first by telephone before allocating an appointment.

All appointments - Patients attending the surgery for a booked appointment will be asked to wait in their car or wait outside the building and the Clinician will phone them when ready to see them. They will be met at the door and given a mask. They will be directed to one of the handsanitizing points and asked to clasp their hands in order to ensure they do not touch any surfaces on their way to the clinical room.   

We know that you come to the practice for reasons other than an appointment and we have changed the way we work to accommodate that in the following ways:

Repeat Prescriptions

  • Repeat medication can be ordered online via Patient Access if registered for this system (How do I register? – contact the surgery by phone and a patient registration form will be sent to you. We also have a repeat prescription telephone order line which can be reached by telephoning 0141 800 7025. All repeat prescriptions will be sent to your nominated pharmacy and you will no longer come to the practice to collect your prescription. It is important therefore that you nominate a chemist. This telephone line is for ordering repeat medication only and should not be used for general medication enquiries.

Letters and other documents

  • Letters, forms, new patient registration documents or any other documents that you need to share with the practice. Please either post them, or email them to the practice email address: GG-UHB.GP87019Clinical@nhs.net 

We would like to reassure our patients that we are doing everything we can to continue to provide GP services whilst at the same time keeping our patients safe, in particular elderly patients and those with chronic disease

The measures we have introduced and will introduce over the coming weeks will help you avoid needing to come into a surgery, and reduces the risk of infection to you, practice staff and your families.