Gleniffer Medical Group is Changing

Published Fri 11 May 2018

You may have noticed that we now ask for a brief outline of your problem when you call to make an appointment at the practice. This is to enable the receptionist to direct patients to see the most appropriate health professional first time. It is not always necessary to se a GP: a nurse practitioner, practice nurse, healthcare assistant, pharmacist, optician or dentist may be more appropriate.

The GPs in the practice are fully supportive of these changes and recognise the important role our reception staff already undertake. You may have noticed that the practice telephone message has been changed recently to support this.

Our reception staff never offer clinical advice or triage; this is about offering you the choice to see other more appropriate health professionals, often quicker and without the need to see the GP each time.

By working this way, it helps to free up time for GPs to care for our patients with complex or serious health conditions and it means that you will find it easier to get a GP appointment when you need one. More importantly though, it means you are seen by the most appropriate health professional that is best placed to deal with your problem.