Gleniffer Medical Group, Glasgow
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We now offer the ability to request repeat prescriptions online using our online service Patient Access. With Patient Access, you can now order your repeat prescription at home, work or on the move — wherever you can connect to the internet. What's more, because Patient Access is a 24 hour online service you can do this in your own time, day or night.
All information that is sent to your surgery via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and your GP surgery are able to see this information.
How do I register?
Collect a Patient Access registration form in person from the practice and follow the instructions contained within the letter. Once registered please click below to access the service.
If the doctor agrees, the patient may obtain their regular medication by repeat prescription. When your doctor places your medication on the computerised repeat prescribing system you will receive a computer generated tear-off request slip attached to your prescription. To request a further supply of medication:
Tick the relevant boxes on your request slip for the medicine(s) you require.
Hand in the request slip, preferably by placing it in the prescription box (located at main reception desk counter) or post in the slip with a stamped addressed envelope.
Please allow 48 hours (2 working days) excluding weekends and Public Holidays before you uplift the prescription from the reception desk. If you are housebound or have special difficulty accessing the surgery, you may telephone your request (please telephone after 10.30 am). If you are unable to collect your prescription your chemist may be prepared to deliver it to you. If you receive repeat prescriptions and have not been seen by a doctor for some time, you may be asked to make an appointment to attend for a review. The practice is not a dispensing practice.
Need to order repeat medication sooner
Please inform us at the time of ordering reason for early ordering. If you are able to give a valid reason eg you will be going away on holiday, we should be able to accommodate your request. If we are not aware of the special circumstances this request will more than likely be refused
Patients wishing to register with our practice may either approach our receptionists who will guide them through the process of registration or telephone the surgery after 10.30 am. You will be given registration forms and new patient questionnaires to be completed for each patient registering or you can download these. When registering, please bring two independent documents, one such as a passport or driving license to confirm physical identity and date of birth and one such as a utility bill to confirm address. This is required for each individual registering.
Supply of medicines – if you are on repeat medication please hand in your order form from your previous practice.
To download forms please click the link below to launch a copy of the application form that you can complete, print and take into the GP Practice.
In order that your GP can do all they can to help, it is important that he is aware of your Next of Kin status. It would be helpful, therefore, if you could inform the practice of this information.
Please let us know as soon as possible if your address changes or your telephone number changes as you may miss important information about your health care from either the practice or other NHS organisations.
Making an appointment
Making A Routine Appointment
All consultations with doctors, nurses and Health Care Assistant - including all Clinics, are made by appointment by telephoning the practice or in person at the reception desk. The doctors work in partnership. You may consult any of the doctors, not just the one with whom you are registered.
Reception staff are very busy first thing in the morning and it is helpful if you could ring for non-urgent appointments and enquiries after 10.30 am and after 1.30 pm for test results. The receptionist needs to know name and date of birth. Our staff will try to arrange for the patient to see the doctor of his/her choice at a convenient time, although this may mean you will have to wait some time.
Routine doctor appointment waiting times are normally seven to ten days.
Making An Urgent Appointment
Each day the doctors allocate some time for dealing with urgent problems. If you have a genuinely urgent problem you will be seen.
To obtain a same-day appointment you must:
- Phone the practice at 8.30am where possible.
- Accept the appointment time and doctor allocated to you.
If there is difficulty in allocating a suitable appointment, the receptionist may take your phone number for the doctor on-call to phone back and discuss the matter with you.
A number of telephone consultation slots are available each day for patients to speak with GPs if they do not need a face-to-face consultation (e.g. to discuss results, medications, problems or advice). Some conditions (e.g rash) may not be suitable for a telephone consultation and you may be advised that you need to make an appointment to come in and see your GP.
The doctor will usually call you back as near to your appointment time as possible. However, sometimes, the doctor is held up in surgery and may not be able to call you until later. If you are in any doubt, please call back and ask the Receptionist for further details
If you are out when the doctor calls you he/she may leave a message but usually they will not and you will lose your appointment slot
If you have the ‘Anonymous Call Barring’ facility active on your phone, please ensure you turn it off that day – otherwise the doctor will NOT be able to get through to you.
Finding the practice
There are disabled parking bays at the front of the building which are for disabled patients only. There are automated doors at the main entrance and all consulting rooms are easily accessible. Disabled toilet facilities are provided at the surgery.
The centre has its own parking facility.
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About our practice
The Gleniffer Medical Group is an NHS practice which provides health care for the local community and offers an expanded range of services within general practice.
We hold a General Medical Services (GMS) contract with NHS Greater Glasgow & Clyde address: Gartnavel Royal Hospital, 1055 Great Western Road, Glasgow.
We are part of East Renfrewshire Community Health and Care Partnership (CHCP) address: 1 Burnfield Avenue, Giffnock G46 7TL responsible for delivering all local health and social services.
To maintain our longstanding traditions with a practice team and environment which is welcoming, caring and accessible for all our patients.
To treat our patients fairly and equally, and with dignity and respect.
To provide highly effective, efficient and safe healthcare services for our patients.
To listen, communicate and collaborate with patients effectively
We are also committed to provide the environment to teach, train and develop all our staff.