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Gleniffer Medical Group, Glasgow

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Patients

Repeat prescriptions

Online services

We now offer the ability to request repeat prescriptions online using our online service Patient Access. With Patient Access, you can now order your repeat prescription at home, work or on the move — wherever you can connect to the internet. What's more, because Patient Access is a 24 hour online service you can do this in your own time, day or night.

All information that is sent to your surgery via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and your GP surgery are able to see this information.  

How do I register?

Collect a Patient Access registration form in person from the practice and follow the instructions contained within the letter. Once registered please click below to access the service.

Order online

Telephone Prescription Order Line

We have a repeat prescription telephone order line which can be reached by telephoning 0141 800 7025. All repeat prescriptions will be sent to your nominated pharmacy and you will no longer come to the practice to collect your prescription. It is important therefore that you nominate a chemist. This telephone line is for ordering repeat medication only and should not be used for general medication enquiries


Although we will process your prescription request within 48 hours of receipt, please allow 3 - 4 days excluding weekends and Public Holidays before you attend the Chemist to collect your medication. If you are unable to collect your prescription your chemist may be prepared to deliver it to you. If you receive repeat prescriptions and have not been seen by a doctor for some time, you may be asked to make an appointment to attend for a review. The practice is not a dispensing practice.


Need to order repeat medication sooner

Please inform us at the time of ordering reason for early ordering. If you are able to give a valid reason eg you will be going away on holiday, we should be able to accommodate your request. If we are not aware of the special circumstances this request will more than likely be refused



Registering patients

Patients wishing to register with our practice may either approach our receptionists who will guide them through the process of registration or telephone the surgery after 10.30 am. You will be given registration forms and new patient questionnaires to be completed for each patient registering or you can download these.  When registering, please bring two independent documents, one such as a passport or driving license to confirm physical identity and date of birth and one such as a utility bill to confirm address. This is required for each individual registering.

Supply of medicines – if you are on repeat medication please hand in your order form from your previous practice.

To download forms please click the link below to launch a copy of the application form that you can complete, print and take into the GP Practice.

In order that your GP can do all they can to help, it is important that he is aware of your Next of Kin status. It would be helpful, therefore, if you could inform the practice of this information.

Please let us know as soon as possible if your address changes or your telephone number changes as you may miss important information about your health care from either the practice or other NHS organisations.

Download the application form

Making an appointment

Appointments

All consultations with doctors, nurses and Health Care Assistant - including all Clinics, are made by appointment by telephoning the practice. The doctors work in partnership

GPs will now be triaging all patient concerns, whether new or ongoing.  Be reassured that if the doctor feels that you need to be seen, you will still be seen at the surgery, but the majority of patients will be dealt with by telephone consultation or through a video consultation. Video Consultations are new to Gleniffer Medical Group but are already proving a success.

GPs will now be triaging all patient concerns, whether new or ongoing.  Be reassured that if the doctor feels that you need to be seen, you will still be seen at the surgery, but the majority of patients will be dealt with by telephone consultation or through a video consultation. Video Consultations are new to Gleniffer Medical Group but are already proving a success.

Our receptionists will be asking you more questions than normal prior to putting you on the list for a call from a GP or Practice Nurse. As well as the reason for the appointment you will be asked if you have a high temperature, a new continuous cough or loss or change to your sense of smell or taste. Please be patient with them. They have to ask the questions of every patient and it does take a little longer than normal.

We will be asking all patients to stay away from the surgery unless they have a pre-booked appointment. Appointments for our nurses and Health Care Assistants will be screened first by telephone before allocating an appointment.

Making An Urgent Appointment

If you have a genuinely urgent problem phone the practice at 8.30am where possible.

Telephone Consultations

A number of telephone consultation slots are available each day for patients to speak with GPs (e.g. to discuss results, medications, problems or advice).

The doctor will usually call you back as near to your appointment time as possible. However, sometimes, the doctor is held up in surgery and may not be able to call you until later. If you are in any doubt, please call back and ask the Receptionist for further details

If you are out when the doctor calls you he/she may leave a message but usually they will not and you will lose your appointment slot

If you have the ‘Anonymous Call Barring’ facility active on your phone, please ensure you turn it off that day – otherwise the doctor will NOT be able to get through to you.


Finding the practice

Practice accessibility

There are disabled parking bays at the front of the building which are for disabled patients only. There are automated doors at the main entrance and all consulting rooms are easily accessible. Disabled toilet facilities are provided at the surgery.

Parking

The centre has its own parking facility.

Practice news

We Are Changing The Way We Work

1 month ago

We are changing the way we work.These changes are making the most of available technology and helping to protect both staff and patients, wh... Read more

Coronavirus – Request for Patients to Remain at Home

6 months ago

Wuhan novel coronavirus (WN-CoV) is a new and emerging infectious disease.  Patients who have both respiratory symptoms (including at least... Read more

About our practice

The Gleniffer Medical Group is an NHS practice which provides health care for the local community and offers an expanded range of services within general practice.

We hold a General Medical Services (GMS) contract with NHS Greater Glasgow & Clyde address: Gartnavel Royal Hospital, 1055 Great Western Road, Glasgow.

We are part of East Renfrewshire Community Health and Care Partnership (CHCP) address: 1 Burnfield Avenue, Giffnock G46 7TL responsible for delivering all local health and social services.


Mission statement

To maintain our longstanding traditions with a practice team and environment which is welcoming, caring and accessible for all our patients.

To treat our patients fairly and equally, and with dignity and respect.

To provide highly effective, efficient and safe healthcare services for our patients.

To listen, communicate and collaborate with patients effectively

We are also committed to provide the environment to teach, train and develop all our staff.