The practice manager or any member of staff will be delighted to listen to any suggestions or comments that you may have in order to help us give you a better service. The practice manager is available to answer any non-medical queries which you may have regarding the surgery or the services we offer. Please ask at reception to see her.
We try at all times to give you the highest standard of service, but we do appreciate the sometimes we get it wrong. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If this is not possible, we operate a Practice Complaints Procedure in line with NHS system for dealing with complaints. Simply contact the practice manager and she will set all the necessary wheels in motion. Our practice complaints leaflet gives details of the procedure and is available from reception.