Making A Routine Appointment
All consultations with doctors, nurses and Health Care Assistant - including all Clinics, are made by appointment by telephoning 0141 800 7020 or in person at the reception desk.
The doctors work in partnership. You may consult any of the doctors, not just the one with whom you are registered.
Reception staff are very busy first thing in the morning and it is helpful if you could ring for non-urgent appointments and enquiries after 10.30 am and after 1.30 pm for test results.
The receptionist needs to know name and date of birth.
Our staff will try to arrange for the patient to see the doctor of his/her choice at a convenient time, although this may mean you will have to wait some time.
Routine doctor appointment waiting times are normally seven to ten days.
Making An Urgent Appointment
Each day the doctors allocate some time for dealing with urgent problems.
If you have a genuinely urgent problem you will be seen.
To obtain a same-day appointment you must:
Phone 0141 800 7020 at 8.30am where possible
Accept the appointment time and doctor allocated to you
If there is difficulty in allocating a suitable appointment, the receptionist may take your phone number for the doctor on-call to phone back and discuss the matter with you.
A number of telephone consultation slots are available each day for patients to speak with GPs if they do not need a face-to-face consultation (e.g. to discuss results, medications, problems or advice). Some conditions (e.g rash) may not be suitable for a telephone consultation and you may be advised that you need to make an appointment to come in and see your GP.
The doctor will usually call you back as near to your appointment time as possible. However, sometimes, the doctor is held up in surgery and may not be able to call you until later. If you are in any doubt, please call back and ask the Receptionist for further details
If you are out when the doctor calls you he/she may leave a message but usually they will not and you will lose your appointment slot
If you have the ‘Anonymous Call Barring’ facility active on your phone, please ensure you turn it off that day – otherwise the doctor will NOT be able to get through to you.